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The "Un-Botting" of Customer Service: Building Flows That Actually Work
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March 24
17:00 (CET)
Online/Free
Why is this topic hot?
Users are experiencing "chatbot fatigue," while businesses are facing a scaling challenge.
We are currently at a tipping point: consumers are no longer impressed by the mere presence of a bot – they demand it to be effective.
As AI becomes the standard, the competitive advantage has shifted from "having a bot" to "having a bot people don't hate." This session bridges the gap between high-level AI hype and the practical, everyday logic required to turn frustrated users into loyal customers.
What we’ll talk about
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Why so many bots underperform — and why users get frustrated
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How AI has transformed what bots are capable of
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The Boost.ai platform for bot creation
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Designing effective conversational flows
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Testing and training AI-driven bots
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About the speaker
Tomas Takac,
Java CoE Principal Lead at Ciklum
Based in Bratislava, Tomas Takac brings over a decade of dynamic software engineering experience to the stage. Charting an impressive path from his early days as a software tester in 2013 to his current role as Java CoE Principal Lead at Ciklum, Tomas knows what it takes to build systems that truly perform.
Having worked across the full spectrum of software development – including years building robust backend solutions as a Scala Engineer – Tomas combines deep technical expertise with practical knowledge. He focuses on bridging the gap between AI ambition and real-world execution, designing conversational flows that truly work.
What to expect
Most automated support feels like a digital maze designed to keep people out. The session with Tomas Takac, Java CoE Principal Lead at Ciklum, flips the script, moving beyond rigid, keyword-based responses toward purpose-driven conversational AI.
We’ll explore the mechanics of Boost.ai to demonstrate how to build sophisticated, high-value flows—like resolving payment discrepancies and executing seamless human handoffs—that prioritize user experience over simple deflection.
Don’t miss the opportunity to learn from one of our top experts!
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Since 2002, we’ve engineered technology that redefines industries and shapes the way we live
We are
CIKLUM
25+
20+
offices worldwide
clients reached IPO stage
4000+
seasoned like-minded experts globally
KEY
client domains: healthcare, fintech, travel, e-commerce, entertainment, security
This event will be interesting for:
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Software Engineers who want to move beyond basic API integrations and understand the backend logic of effective conversational flows;
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Customer Experience (CX) or Support Leaders looking to scale operations without alienating users through chatbot fatigue;
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Product Managers or Conversational AI Designers interested in platforms like Boost.ai and building user-centric flows that resolve real issues;
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QA Engineers exploring the unique challenges and methodologies of training and testing AI-driven conversational bots;
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Tech Leads eager to cut through AI hype and discover what it really takes to turn frustrated users into loyal customers through automation.
